Pawn Shop AI Receptionist

Your counter clerk that never takes a break.

PawnCounter AI handles appraisals, redemptions, and intake — 24/7, every channel, every customer. Live spot prices. Real eBay comps. Federal compliance built in. Bravo and PawnMaster ready out of the box.

See PawnCounter AI handle a real intake

Watch a live pawn intake — gold chain appraisal, loan calculation, ID verification, ticket generation — all in 90 seconds.

Live now

Hear PawnCounter handle a real counter call — right now.

Skip the demo video. Call the number below. PawnCounter picks up. Tell it you want to test it on a gold quote or a loan against a name-brand TV. You'll know in 90 seconds whether this works for your shop.

  • Live spot-price quotes (gold / silver / platinum) in real time
  • eBay comp lookup for branded goods before the customer hangs up
  • Federal compliance built in — ID capture flow, OFAC screening
  • Direct integration with Bravo + PawnMaster point-of-sale
  • Loan quote → ticket draft → customer SMS confirmation in under 90 seconds

PawnCounter answers 24/7 · No appointment needed · No card required

Built for the down-counter rush

80-90% of routine traffic handled by AI. Your staff focuses on the high-ticket deals that make your day.

Faster intake

Live gold/silver/platinum spot prices and 5 recent eBay sold comps in seconds. Quote loans before the customer puts the ID down.

🛡️

Built-in compliance

Firearms, high-value jewelry, and suspected stolen goods auto-escalate to staff. Federal and state rules baked in (NC, SC, GA, VA configured; rest customizable).

🔌

POS-native

Plugs into Bravo Store Systems and PawnMaster Classic via official APIs. Every transaction logged automatically — no double-entry.

📞

24/7 phone coverage

Catches the after-hours and weekend calls you're losing. Schedules pickups for tomorrow morning while you sleep.

📱

SMS-first customer flow

Every customer gets their ticket number, balance, and due date by text within 30 seconds. Cuts no-shows by ~40%.

🎯

Upsell built in

"We have a similar item in stock for $Y" or "List it on our Buya/eBay for faster cash" — non-pushy, one offer per call.

What it solves

Built from interviews with independent and small-chain pawn operators across the Carolinas.

Counter bottlenecks during rushes

Lunchtime, post-payday, end of month. PawnCounter handles the phone while your staff handles walk-ins.

Missed after-hours calls

You're losing 1-3 customers per night to voicemail. PawnCounter answers every one and schedules them for the morning.

Inconsistent appraisals

Different staff give different prices on the same item. PawnCounter uses live spot prices + comps every single time.

Compliance headaches

Federal firearm rules, state hold periods, ID verification. PawnCounter knows the rules cold and escalates the gray areas.

Pricing

One-time setup gets you live in 7 days. Monthly tier covers ongoing API costs, voice minutes, and improvements.

Optimizer

$2,997+$797/mo
Setup fee + monthly. Direct POS integration.
  • Everything in Pilot
  • Bravo Store Systems + PawnMaster POS integration
  • Multi-location support
  • Custom compliance rules per state
  • Buya / eBay listing automation
  • Monthly optimization based on call data
  • Priority support + roadmap input
Book Optimizer call

BIB · Business-in-a-Box

$4,997+$1,997-$4,997/mo
Full white-label workforce for multi-shop operators.
  • Everything in Optimizer
  • Full agent stack across shops
  • White-label branding option
  • Dedicated implementation manager
  • Quarterly business reviews
Talk about BIB

30-Day Money-Back Guarantee

If PawnCounter AI doesn't process at least 5 customer interactions you would've missed in your first 30 days, full refund. No questions. The agent we build is yours either way.

ROI math (the boring part that pays the bills)

30-50%

More loans processed per day

1-2 hrs

Front-counter labor saved daily

<2 wks

Average payback period

Industry average pawn shop revenue: $8.6M/year. One additional loan per day at $300 average profit = $9,000/month new revenue.