Marlowe handles caregiver shift dispatch, family updates, and emergency callouts — built for HIPAA compliance. Home health scheduling software that finds shift coverage in 12 minutes instead of three hours, 24/7 at $997/month. Live in 7 days. 30-day money-back guarantee.
Call the number below at 5am. Tell Marlowe a caregiver just called out for a 7am shift. She'll run the qualified-caregiver list, find coverage, notify the family, and log the change — all before your scheduler is awake.
Pretend you're a caregiver calling out at 5am for a 7am shift. Marlowe will acknowledge, capture the reason and duration, run your qualified-caregiver list by proximity and certifications, call or text each one until coverage is secured, notify the responsible party, and log everything for EVV. You'll know in 90 seconds whether this saves your on-call scheduler from another 3am phone call.
Built specifically for home health and in-home care agencies. Knows EVV requirements, family communication etiquette, and HIPAA-aware workflows.
5am Tuesday callouts. Sunday night shift changes. Holiday coverage gaps. Marlowe picks up, captures the situation, and starts finding coverage immediately.
Cross-references your qualified-caregiver list by proximity, required certifications (CNA, CHHA, PCA), availability, and recent client compatibility. Calls or texts each one until coverage is secured.
Responsible parties get a calm, clear update: caregiver's name, photo, ETA, and credentials. Trust is preserved even when the original caregiver can't make it.
Every visit start, end, task performed, and shift change captured per state EVV requirements. Sandata, HHAeXchange, Tellus, AuthentiCare integrations available.
Captures PHI only when needed for scheduling. Never reads back PHI unprompted. Audit-logs every PHI interaction. Business Associate Agreement available.
Caregivers get day-before SMS confirmations. Day-of arrival ETAs auto-sent to families. Missed clock-ins trigger immediate alerts so your office can intervene.
Caregiver callouts cost agencies $30K-$120K/year in lost reimbursement, missed visits, and burned-out schedulers. Marlowe is built specifically to fix this.
$80-$240 per visit depending on payer (private pay, Medicaid waiver, VA). Each unfilled callout = lost reimbursement + risked client relationship.
60-180 minutes from callout to confirmed coverage during business hours. 3-6 hours overnight or weekends. Marlowe averages 12-18 minutes.
The #1 reason small home health agencies lose office staff. Marlowe absorbs the 3am callouts so your team sleeps.
$997/month. 24/7. Finds coverage in 12 minutes. EVV-compliant. HIPAA-aware. 30-day money-back if she doesn't pay for herself.
Two tiers. Pilot to get Marlowe answering callouts. Optimizer to wire her into your EVV and EMR systems.
If Marlowe doesn't fill at least 5 caregiver callouts in your first 30 days that would have otherwise gone unfilled or required a 3am scheduler call, we refund the first month. No paperwork.
Real questions from home health agency owners.
Home health scheduling software manages caregiver shift coverage, client visit assignments, EVV compliance, and family communications for home health and in-home care agencies. Modern home health scheduling software includes an AI caregiver dispatcher that handles callouts, finds shift coverage, and notifies families 24/7.
A regular HR system tracks who works which shift. A caregiver scheduling app handles the chaos: a caregiver calls out at 5am, the AI dispatcher finds the next available qualified caregiver, notifies the family, updates the shift record, and logs the change for EVV compliance — all without your scheduler waking up.
Yes. Marlowe is configured for HIPAA-aware workflows — captures PHI only as needed for scheduling, never reads back PHI unprompted, audit-logs every PHI interaction. The BIB tier ships with HIPAA-ready architecture and a Business Associate Agreement on request. Pilot and Optimizer handle PHI under BAA on request.
Yes. The Optimizer tier integrates with EVV systems (Sandata, HHAeXchange, Tellus, AuthentiCare) to log visit start, end, and tasks performed. Marlowe captures the data needed to satisfy state EVV mandates without your office staff manually entering it.
When a caregiver calls out, Marlowe runs through your qualified-caregiver list by proximity + certifications + availability, calls or texts each one until coverage is secured, notifies the responsible party / family member, and updates the shift roster. Average time from callout to coverage: 12-18 minutes vs the 1-3 hours a human scheduler typically takes.
Marlowe knows the edge cases. Client emergencies, fall reports, sudden medical issues — all escalate to your clinical on-call with full context. Marlowe never handles medical triage or clinical advice. She's a scheduling and coordination agent, not a nurse line.
If Marlowe doesn't fill 5+ caregiver callouts in your first 30 days that would have otherwise gone unfilled or required a 3am scheduler call, we refund the first month's $997. The agent stays configured to your agency.
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