Support & FAQ

Email support@airevenueforge.org. A real person answers, usually within a couple of days.

Is this therapy?

No, and it is not a substitute for it. Standing Watch is a support tool for the partner. Complex PTSD improves with trauma-informed care from a qualified clinician. If neither of you has professional support in place, that is the highest-leverage thing you can do, and this app will keep telling you so.

Where is my data stored?

On your device, in the app’s own local storage. It is never sent to us or anyone else. There is no account and no server.

I cleared my browser and lost everything. Can you restore it?

No — and that is by design. We never had a copy. Use the “Back up or move your data” panel at the bottom of the app: it shows your whole log as text you can copy into a note or email to yourself, and paste back to restore.

How do I move it to a new phone?

Open the backup panel on the old phone, tap Show my data, copy the text. On the new phone, install the app, open the same panel, paste the text in, and tap Restore from text.

Does it work without internet?

Yes. Once installed, the whole app is on your phone. Only the very first load needs a connection.

How do I install it?

iPhone (Safari): open the app link, tap Share, then “Add to Home Screen.”
Android (Chrome): open the app link, tap the three-dot menu, then “Install app.”

My partner might see it on my phone.

Anyone with your unlocked phone can open it. Use a screen lock. Some people rename the home-screen shortcut to something plainer — you can edit the name when you add it. There is no hidden or password-protected mode; adding one would mean building an account system, which would break the promise that nothing leaves your device.

It says “her” everywhere.

It is written to one specific case — a husband supporting his wife — because that is who built it, and being specific is why it reads like a person instead of a pamphlet. The practices apply to any partner. Read past the pronouns.

How do I cancel Full Watch?

Use the customer-portal link in your receipt email, or reply to it and we will cancel it for you. If you bought through an app store, cancel in that store’s subscription settings.

Refunds

Email us within 30 days of a charge and we will refund it. No explanation needed.

I’m a clinician and I want to recommend this.

Please do, and please tell us what is wrong with it. Email support@airevenueforge.org — we would rather hear it from you than from a review.