Built in Bricks · The Concierge Stack
A made-to-order journey doesn't need to feel cold between order and delivery. We warm every touchpoint — without sacrificing the artisan voice that makes Monticelli, Monticelli.
See How It WorksThree patterns from luxury made-to-order brands that compound — quietly — into recovered orders, lifted AOV, and a customer who tells two friends instead of one.
The buyer placed an order. It will take weeks to arrive. Every day without a touchpoint is a day she wonders if she should have spent the money. The first warm message after order is worth more than any discount.
A message arrives at 11pm Florence time. By morning it's buried. The buyer in San Francisco wants to know if you ship to her cousin's address by Friday — she'll buy now if you reply in ten minutes. Most luxury brands lose this customer.
Cashmere isn't a one-and-done purchase. It's seasonal. The right "we kept your measurements, here's the new winter collection" message in October generates a second order without ad spend. Most brands forget her by then.
What sits on top of your existing Shopify + WhatsApp — orchestrated to feel like a discreet, attentive employee who never sleeps.
Inbound calls and WhatsApp messages get a warm, accent-appropriate first response within seconds. Real questions about fit, lead time, gifting, and shipping get accurate answers drawn from your brand library. Escalation to a human happens only when needed — and always with full context attached.
From order confirmation to "your cashmere is on the loom" to "your piece shipped today" — every milestone is a warm WhatsApp note in the brand voice. The buyer feels held. Returns drop. NPS rises. The customer tells someone.
Six months after a purchase, the buyer hears from Monticelli with a piece chosen for her measurements and her color story. Not a blast. A note. The kind a Florence atelier would have written by hand fifty years ago.
One screen shows every inbound, every order touchpoint, every recovered buyer this week. No notifications shouting. Just a clear picture of who's in the journey and what they need next.
Three ways in — choose the depth that fits this season. Each tier builds on the last; no contracts; no platform lock-in.
Conservative directional model only — actuals depend on your traffic mix and reply windows. Numbers below assume Monticelli's published AOV range and a modest 20% recovery delta.
Worked from $399-$559 AOV, 20-30% close rate on warm replies. Not a guarantee. We'll re-model with your real WhatsApp logs in week one.
No. We train the voice on your existing correspondence, brand guides, and a tone calibration call with your team. Every customer-facing message before launch is reviewed by you. Once live, the brand voice gets quarterly recalibration to keep up with your team's drift, new collections, and language.
Everything stays. We orchestrate on top. Your team uses the same tools. The AI Concierge sits between inbound and your inbox, handling the first touch and escalating with context. No platform migration. No login changes for your team.
Pilot tier: live in 14 days, first reporting at day 30. Concierge tier: full lifecycle in 30 days, first ROI signal at day 45. BIB tier: 60-day buildout, first measurable lift at day 75. We commit to KPIs in writing at week one.
Cancel any month on Pilot or Concierge. BIB has a setup-fee component, but month-to-month after that. We bet on results, not lock-in.
Always. Your customer data, your conversation logs, your brand library — all yours. Exportable any time. Deletable on cancellation.
We've built AI Receptionist + WhatsApp Brain stacks for clients across hospitality, professional services, and D2C. We respect luxury cadence. We do not blast. We do not shout. We do quiet, attentive, warm — at scale.
Let's make sure Monticelli writes back — in seconds, in voice, every time.
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