Privacy Policy

Personal Touch Care Team Inc. ("Personal Touch Care Team," "we," "us," or "our") operates the website at airevenueforge.tech/personal-touch and provides in-home senior care services across North Carolina. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, email address, mailing address, and phone number.
• Care-related information — details you share about yourself or a loved one when requesting or receiving care.
• Communications — messages you send us through our contact form, by email, by phone, or by text message.
• Website usage data — basic technical information such as browser type and pages visited, collected automatically to help us improve our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the care services you request;
• Coordinate and manage care, schedule visits, and communicate with you and your family;
• Send you appointment reminders, service updates, and information you have requested;
• Improve our website and services; and
• Comply with our legal and regulatory obligations.

3. SMS / Text Messaging

If you provide your mobile phone number and opt in — for example, by checking the consent box on our contact form or by texting our care line — we may send you SMS text messages related to your inquiry, appointment reminders, care coordination, and service updates.

• Consent: SMS consent is collected through our website contact form or by you initiating a text to our care line. Consent is not a condition of purchasing or receiving any service.
• Message frequency: Message frequency varies based on your interactions with us.
• Cost: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt-out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages.
• Help: Reply HELP for assistance, or contact us at (980) 375-5533.
• Carriers: Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates. The information you provide when opting in to SMS is used solely by Personal Touch Care Team to communicate with you about your inquiry and care.

4. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• With caregivers and care-coordination staff who need it to provide your services;
• With healthcare providers you authorize us to coordinate with on your behalf;
• With service providers who help us operate our website or business, under confidentiality obligations and only as needed to perform their work;
• When required by law, regulation, legal process, or to protect the safety of our clients, staff, or the public.

As stated above, mobile opt-in and text-messaging consent data is never shared with third parties or affiliates for any purpose.

5. Health Information

We understand that care involves sensitive personal and health information, and we treat it with the confidentiality and respect it deserves. We handle protected health information in accordance with applicable laws, including HIPAA where it applies, and use it only to provide and coordinate your care.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may update or request deletion of your information, unsubscribe from communications, or opt out of text messages (reply STOP) at any time. To make a request, contact us using the details below.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Personal Touch Care Team Inc.
137 Jennings Rd, Ste B
Statesville, NC 28625
Phone / Text: (980) 375-5533
Office: (704) 876-4277